Return and Refund Policy

Refund Policy

1. Introduction
   At Invatal, we aim to provide high-quality web design and digital services that meet your expectations. This Refund Policy explains when refunds may be provided.
2. Scope of Policy
   This policy applies to all our services, including web design, development, SEO, digital marketing, and related solutions.
3. Refund Eligibility

• Full Refund: If the client cancels the project before any work begins, a full refund will be given.
• Partial Refund: If the project is canceled after work has started but not completed, a partial refund may be offered. The refund will be based on the work completed and expenses incurred up to the cancellation date.
• Non-Refundable Services: Services like domain registration, hosting fees, or third-party tools are not refundable once started.

4. Refund Process

• Submit Request: To request a refund, email us at madhani@invatal.com within 7 days of canceling the project.
• Review: We will review your request and inform you within 3 business days if it is approved or denied.
• Processing: Approved refunds will be processed within 3 business days and sent to your original payment method.

5. Exceptions
   Refunds will not be given for:

• Completed Projects: Once the project is finished and delivered.
• Change of Mind: If the client changes their mind after the project is approved.
• Client Delays: If delays are caused by the client not providing required information or approvals.

6. Policy Updates
   We may update this Refund Policy at any time. Updates will take effect immediately once posted on our website. Please review this policy regularly for changes.
7. Contact Us
   If you have any questions about this Refund Policy, please contact us:

• Email: madhani@invatal.com
• Phone: +94 74 050 8037
• Address: No. 09, Hill Road, Nawalapitiya, POB 20650, Sri Lanka.

At Invatal, we are committed to providing high-quality services tailored to your specific needs. As our offerings involve customized digital services, we operate under a strict no return or refund policy, including for advance payments.

Why No Returns or Refunds?

1. Service-Based Nature: Our work involves delivering personalized, intangible services that are not eligible for return.
2. Non-Reversible Work: Once initiated, our services involve significant effort and resources, making refunds impractical.
3. Commitment to Client Goals: Payments made are treated as a commitment toward completing your requested project.

If you have any questions or concerns about this policy, feel free to contact us for further clarification. Thank you for understanding and trusting Invatal!